Shipping & Returns
Shipping costs will be calculated at checkout unless there is a free shipping promotion. Please allow up to 48 hours for processing before shipping. All orders placed with special express shipping will be processed same day if the order is placed before 12pm CST. Once your item(s) have shipped, you will be emailed a tracking number. Please make sure that your order is shipping to a secure location, as once the package has been delivered to the address provided we cannot be responsible for lost or stolen packages. For any special shipping requests, please email email@example.com.
Please note we cannot ship to PO Boxes at this time.
For orders under $600 USD, standard international shipping rates apply and will be calculated at checkout. For orders over $600 USD, we offer a flat shipping fee of $45 USD. For orders over $1200 USD, we offer free shipping. International shipping typically takes 5-10 business days. International customers are responsible for any return shipment costs and must ship the item back within 14 days. The customer is responsible for any customs charges that may be applicable upon delivery. If you have any questions regarding international shipping, please email us at firstname.lastname@example.org.
Elliette offers returns for unworn and unused items with tags attached within 30 days of receipt of shipment with the exception of items listed as final sale. You will be issued a full refund for the item less original shipping cost.
If you wish to return an item please follow the instructions below:
-Email us at email@example.com with your order number and the reason for return and we will provide you with the return address.
-Once we receive your return, we will notify you via email that your return is being processed. Your refund will be issued towards the credit/debit card that was used at time of purchase. The refund will not include the original shipping cost.
-The customer is responsible for the cost of return shipping.
-If you have any other questions or comments about your return, please email us at firstname.lastname@example.org.
We do not offer direct exchanges through our website. If you wish to exchange an item, please send it back to us as a return and place a new order. If you wish to exchange the same item for a different size, please contact us at email@example.com and we will offer you free shipping for the new item. If you wish to exchange a final sale item for a different size, please contact us and if we have the stock available, we will try our best to accommodate you.